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Tour Guide

Job Title: Tour Guide

Classification: Part-time seasonal (hourly, non-exempt)

Reports to: Interpretation & Visitor Experience Manager

Other relationships:  Interpreter staff, Education staff, Finance staff

Department: Education

Education Department Statement of Purpose

In the Education Department at the Newport Restoration Foundation, we create memorable experiences for onsite and virtual audiences that celebrate the breadth of Doris Duke’s cultural and intellectual curiosity, her expansive worldview, and her passion for place and beauty. We value the interrelated concepts of Access, Inquiry, Community Engagement, and Communication, all driven by the narrative power and scholarly potential of our collections.

Overview:

Guides are integral members of the Education and Public Programs team at NRF. They are champion storytellers who interpret for audiences of all ages and backgrounds the history and collections at our three museum properties: Rough Point, Whitehorne House Museum, and Prescott Farm. Guides play an essential role as ambassadors for NRF. Successful guides will possess exceptional interpersonal skills, intellectual curiosity, adaptability, and, above all, enthusiasm for making art and history accessible to the public.

Specific Responsibilities:

  • Facilitate self-guided tours, conduct guided tours and assist with programs at all NRF sites. Responsible for creating engaging, well-informed, interactive, and accurate experiences for audiences of many ages, interests, and backgrounds.
  • Cultivate thorough working knowledge of the collections, stories, and themes relevant to each site.
  • Ability to draw on a variety of interpretive techniques and tailor content and delivery to suit the audience. Ability to assess the interest level, age-appropriate learning styles, and needs of the audience.
  • Make a commitment to ongoing development of interpretive skills according to best practices in the field. Attend training sessions and read training materials. Willingness to adapt interpretation as more information becomes available.
  • Support the education department’s public programming and other mission-related activities, including program and event preparation, set-up/take-down, and staffing.
  • Provide administrative and visitor services support at Rough Point, as needed, including friendly orientation for the public, replenishment of merchandise and collateral, elevator and other accessibility assistance, breaks for front desk and front gate personnel.
  • Monitor the safety and comfort of visitors. Be familiar with emergency procedures.
  • Monitor facilities and collections as appropriate and report issues to appropriate staff.
  • Maintain familiarity with NRF initiatives, programs, website, and internal calendars.
  • Serve as an ambassador for NRF, in particular its educational mission, within the organization and in the community.
  • Other related duties as assigned by supervisor.

Requirements:

  • Bachelor’s degree in education, liberal arts, history, art history, communications, museum studies, or related field.
  • Strong interest in relevant areas of history, art history, communications, and education best practices, and enthusiasm for ongoing learning in these areas.
  • Experience working with the public, particularly in educational or customer service roles; dedicated to the principles and process of education and to unfailing customer service; ability to manage large groups of children and adults.
  • Demonstrated ability to communicate effectively with a wide variety of audiences; excellent public speaking abilities.
  • Ability to adapt to changing scenarios, and a commitment to high performance as a team.
  • Must maintain an active email account and respond to all business emails within 5 business days.
  • Must be able to climb stairs, walk, and stand for at least 90 minutes, and lift and carry at least 20 lbs.
  • Must be willing to work evenings and weekend days. One weekend day a week is required.

Interested candidates should submit a cover letter and résumé to GTangorra@NewportRestoration.org. Applications accepted until Friday, February 22, 2019.  EOE.

 

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