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Supervisor on Duty – Rough Point

Classification: Part-time seasonal (hourly, non-exempt)

Reports to: Interpretation & Visitor Experience Manager

Other relationships:  Interpreter staff, Education staff, Finance staff

Department: Education

Education Department Statement of Purpose

In the Education Department at the Newport Restoration Foundation, we create memorable experiences for onsite and virtual audiences that celebrate the breadth of Doris Duke’s cultural and intellectual curiosity, her expansive worldview, and her passion for place and beauty. We value the interrelated concepts of Access, Inquiry, Community Engagement, and Communication, all driven by the narrative power and scholarly potential of our collections.

Overview:

The Rough Point Supervisors on Duty facilitate the daily operations at Rough Point Museum, including admission and retail sales. They ensure front of house operations at Rough Point reflect NRF’s mission of promoting the architectural and cultural heritage for the education, enjoyment, and inspiration for all.

Specific Responsibilities:

  • Maintain excellent customer service and exceptional hospitality to ensure a professional and welcoming visitor experience.
  • Responsible for the smooth and efficient running of the front of house ticket sales and retail operations. Responsible for accurate tracking of daily attendance, admissions revenue, and visitor data.
  • Acts as point person for daily communication (including daily briefings with guide staff and communication from museum administrative staff).
  • Coordinates with the tour guides to ensure the smooth operation of the guided tour experience.
  • Perform daily open and close procedures at Rough Point in coordination with housekeeping staff. Additional responsibilities on weekends include disarming the museum’s alarm in the morning and arming the museum alarm at night.
  • Complete opening and closing POS procedures in accordance with NRF receipt handling policy and credit card processing policy.
  • Replenish merchandise and collateral materials in visitor service areas. Ensure that merchandise is attractively displayed and that the front area is kept tidy and welcoming.
  • Ensure public spaces are clean and fit for public use; monitors facilities and collections as appropriate; reports any issues to appropriate staff.
  • Possess strong knowledge of Rough Point’s collection, architecture, and history and NRF institutional history. General familiarity with area attractions and amenities to make informed recommendations to visitors on an as needed basis.
  • Possesses a complete working knowledge of Emergency Procedures and participates in staff drills.
  • Participates in continuing education training sessions.

Requirements:     

  • Excellent interpersonal skills. Experience working with the public, particularly in educational or customer service roles.
  • Ability to adapt and exercise sound judgement in response to changing scenarios, creative, flexible, and a team player.
  • Is dedicated to exceptional customer service; has the ability to serve the needs of the museum’s diverse public.
    • Ability to adapt, troubleshoot, and exercise sound judgement in response to changing scenarios; creative, flexible, and a team player.
    • Excellent organizational and time management skills.
  • Strong phone and computer skills; ability to learn and master NRF’s POS management system; proficiency with Microsoft Office software.
  • Working knowledge of Newport and tourism industry.
  • Must be able to climb stairs and lift and carry 20 lbs.
  • The hours are 9:30 am until closing procedure is complete (Rough Point closes at 5:00 pm on Tuesdays, Thursdays, Fridays, Saturdays, and Sundays at 7:00 pm on Wednesdays). Willingness to work flexible hours as required, including some evenings and a minimum of four weekend days per month.

Interested candidates should submit a cover letter and résumé to GTangorra@NewportRestoration.org. Applications accepted until Friday, February 22, 2019.  EOE.

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